Frequently Asked Questions
Here you can find all the questions you need answered.
How long before my order gets to me?
Our merchandise and apparel are printed and shipped by Printful.
They take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Plus add the number of shipping days of the shipping method you choose.
97.66% of their orders are shipped within 5 business days. More than a half of their orders are shipped within 3 business days or less.
Where can I find the tracking information for my orders?
All tracking numbers can be found in the shipping notification emails we send out. Tracking numbers generate when a shipping label is printed at our facility – keep in mind the tracking information may not reflect any action for up to 24 hours after a label has been printed.
If it has been more than 24 hours since you received a shipping notification and the tracking still reflects no action or movement, contact us at Support@printful.com.
My order has been sent, why don't I see the tracking info?
Your order has been sent; however, it can take up to 48 hours for tracking info to show up in the USPS system. To minimize confusion.
How long does it take for my order to be processed?
From the time your order is placed and the date when you it, there are two processes to consider.
Fulfillment: Standard fulfillment time is 2-7 business days. Once your order has been fulfilled and left our building you will receive a notification with shipping information if applicable. Depending on the circumstances and inventory levels, it may take longer than usual. Don’t fret, though! All of the big LA wholesale factories are practically in our backyard, including American Apparel. This means it’s super easy to keep stocked and minimizes wait time for you!
Shipping: You have several shipping options to choose from – they can range from within 1-8 business days (1-20 for international orders) depending on the courier and level of service you select.
How long do I have to submit a claim for a return/exchange?
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.
You can report problems with your order to email@example.com. Please attach an image of the defective product to your email.
What if the product is damaged in the mail?
We ask for photo verification of the damaged goods sent to firstname.lastname@example.org, then we’ll gladly send a replacement at no cost to you.